Some callscan't go tovoicemail.
Louneh is an AI receptionist for independent practices. It is designed to handle calls, including after hours, and capture appointment requests so your team can confirm the time in your practice calendar.
Calm call handling, with your team in control.
Every missed call is a patient who booked somewhere else.
After-hours callers need a clear next step when your team is unavailable.
Capture a request your team can review, confirm, and follow up.
See what happened, and what needs your team.
Practice activity, clearly separated
Calls, booking requests, externally confirmed visits, completed visits, and collected deposits have their own totals. Estimated visit value uses your configured prices and is labeled separately.
Staff review the preferred time and provider before confirming a visit.
Practice-owned Stripe Connect collects the configured deposit after confirmation.
Messages and calendar change requests remain visible until handled.
Practice-controlled access. Clear retention.
Agreements and provider approvals must be verified before live patient calls or protected information are processed.
Call recordings, transcripts, and event content expire after 30 days. Expired content is hidden while deletion is completed.
Rehearse forwarding and human transfers before activation. Review call outcomes and pause the voice line when your team needs to.
The words change. The calm doesn't.
…and chiropractic, optometry, and any front desk that answers the phone. Dental and mental health pages describe staff-confirmed visits at one location.
For independent practices
AI receptionist for independent practices
Louneh is an AI receptionist for independent practices. On an approved voice line, it answers inbound calls, including after hours, and captures appointment requests and administrative messages. Practice staff confirm assisted visits in their calendar. Clinical advice and emergency decisions stay with qualified people.
How a call becomes a confirmed visit
- The caller reaches the practice’s approved voice line.
- Louneh uses the published greeting and collects the appointment request or message.
- In assisted mode, staff confirm the visit in the practice calendar. Google Calendar booking applies only where that connection is configured and approved.
- A deposit can be requested only after the visit is confirmed, the practice payment account is ready, and the caller has given SMS consent.
What Louneh handles and what the practice keeps
| Step | Louneh | The practice |
|---|---|---|
| Inbound call | Answers on an approved voice line and saves the request or message. | Sets the greeting, hours, and escalation instructions. |
| Scheduling | Collects a preferred time. Checks Google Calendar only where that connection is approved. | Confirms assisted visits before they are treated as booked. Planned practice-management connections are not live. |
| Deposits | Can text a deposit link after the prerequisites are met. | Confirms the visit, readies the payment account, and collects SMS consent. |
| Clinical questions | Does not diagnose, give treatment advice, or act as emergency care. | Qualified people follow the practice escalation path. |
Pricing and where to start
Starter is $149 per month and includes 250 inbound voice minutes. Practice is $299 per month and includes 750 minutes. Neither plan has a setup fee or a per-booking charge. Multi-location pricing is quoted before purchase. Creating an account does not turn on a live phone line.
Read the practice pages for an AI receptionist for dental practices and an AI receptionist for mental health practices. Compare AI receptionist pricing, request a receptionist demo, or review security and pilot readiness before activation. Create a practice account when you are ready to configure the receptionist.
Questions about Louneh
What is Louneh?
Louneh is an AI receptionist for independent practices. On an approved voice line, it handles inbound calls, answers configured administrative questions, and captures appointment requests and messages. Practice staff retain control of clinical questions, escalation instructions, and assisted appointment confirmation.
How does appointment scheduling work?
In assisted mode, Louneh collects a preferred time and your team confirms the visit in the practice calendar. Where authorized Google Calendar scheduling is configured and approved, Louneh can check availability and book supported appointments. Direct practice-management connections listed as planned are not available yet.
When can a practice collect a deposit?
A practice-owned deposit can be requested after the appointment is confirmed, the practice payment account is ready, and the caller has given SMS consent. An approved text sender is required. A sent message is not proof of payment; the practice sets its refund policy.
What must happen before live calls?
The practice and Louneh must review agreements, provider approvals, caller disclosure, retention, payment readiness, and the human escalation path. Creating an account does not activate a live phone line. Review the security and pilot readiness page with your team before requesting activation.
Compare pricing · Review pilot readiness · Discuss your practice workflow
Stop missing calls.
Keep your front desk human.
Explore how Louneh can handle calls, capture requests, and keep your team in control of appointment confirmations.