Trust

Sub-processors.

The authoritative list of every third-party service we use to process Customer or patient data. We notify active Customers in writing at least 30 days before adding a new sub-processor, and we publish updates here on the same day.

Last updated · June 1, 2026

Vendor

Purpose

Data

Agreement evidence

Location

PostHog (optional, when enabled) ↗

Consented marketing analytics and sanitized operational logs and error categories; no patient content or session recordings

Operational

N/A

United States or European Union, selected by deployment configuration

Retell AI ↗

Real-time voice agent runtime (LLM, TTS, STT orchestration)

PHI

Unverified

United States

Twilio ↗

Inbound and outbound phone numbers, SMS delivery

PHI

Unverified

United States

Amazon Web Services (Bedrock, Fargate, S3, KMS, SES) ↗

Foundation models, application compute, encrypted object storage, key management, transactional email

PHI

Unverified

us-east-1 (Virginia)

Neon ↗

Managed Postgres for application data

PHI

Unverified

United States

Stripe ↗

Deposit collection and subscription billing

Billing

N/A

United States

Clerk ↗

Authentication and session management

Operational

N/A

United States

Sentry ↗

Application error monitoring (PHI scrubbed before send)

Operational

N/A

United States

Subscribe to updates

To receive advance written notice of sub-processor changes, email trust@louneh.ai with subject “Subscribe: sub-processor updates” from your billing-contact email. Customers under a signed contract are subscribed by default.