Help & Learning
One task at a time. Find an answer, follow the steps, then try it in your practice.
Start here
Create your account, then follow your getting-started guide. Creating a practice does not activate patient calls.
See what your subscription includesStart here
- How do I get started with Louneh?
Create your account, then set up your practice. Your receptionist starts taking patient calls only after setup and activation.
Plans & billing
- What do I get with my subscription?
Louneh brings receptionist configuration, calls, messages and appointment requests into one workspace. Live voice answering needs provider activation; assisted appointment requests need staff confirmation.
- How do appointment deposits work?
Practice deposits use a practice-owned Stripe Connect account. They are separate from the Louneh subscription, and staff confirm assisted requests before required deposits are collected.
- How do I manage or cancel my subscription?
Open Billing to review your plan and use the available subscription management controls. Review the billing portal’s confirmation and effective date for changes or cancellation.
Practice setup
- How do I set practice hours and services?
Use Settings to maintain the real hours and services offered at your practice. Review the correct location and time zone before saving.
- How do I add staff who take appointments?
Providers are the people who take appointments. Team members are people who can sign in to the dashboard; these are separate settings.
- How do I configure and preview my receptionist?
Receptionist lets you review the greeting, voice and appointment behavior. A voice preview does not publish a live receptionist.
- How do I connect my calendar?
Google Calendar is the implemented calendar connection. Assisted scheduling still requires staff to confirm appointment requests.
- How do I set up, test and troubleshoot my phone calls?
Saving your practice or finishing a tour does not activate calls. Go live shows the remaining readiness requirements and explicit activation controls.
- How do I invite people to the dashboard?
Team manages dashboard access. Give each person the least access needed for their work; appointment providers are configured separately.
Daily work
- How do I review a call?
Calls shows recorded call activity. Open a call to understand its outcome and the follow-up it needs.
- How do I handle a message?
Messages helps staff review and handle follow-up items. A handled message is not proof that a patient received a text.
- How do I confirm an appointment request?
With assisted scheduling, a request is not yet a confirmed appointment. Staff verify the appointment in the practice calendar before marking it confirmed.
- How do I understand dashboard totals?
Overview and Reports summarize recorded activity. Estimated appointment value is not collected revenue, and a count for a time period is not an outstanding-work queue.
Troubleshooting
- How do I get help from a person?
Open Help & support to ask the assistant or choose Email support at any time. You do not need to finish a chat before contacting a person.
- How do I manage account access and privacy requests?
Use the account menu for profile and sign-in security. Practice data requests are managed separately in Settings.