How do appointment deposits work?

Practice deposits use a practice-owned Stripe Connect account. They are separate from the Louneh subscription, and staff confirm assisted requests before required deposits are collected.

Maintained by Louneh · Reviewed 2026-09-16

Before you start

Owner or admin for payment configuration. Availability depends on your plan and completed setup. Review subscription access.

Step by step

1. Review deposit settings on the relevant service.
2. Open Billing to review the practice payment account connection.
3. Confirm the appointment through the assisted booking workflow.
4. Review the actual deposit status before treating money as collected.

What you should see

You can distinguish a requested deposit from a collected payment.

If something goes wrong

Do not repeat payment requests when status is uncertain. Review the existing payment and contact support if needed.

Create your account or read the setup guide.

Related guides

• How do I confirm an appointment request?
• How do I manage or cancel my subscription?
• What do I get with my subscription?

Still stuck? Use Help & support or email hello@louneh.ai.